Booked and paid for a property via HomeAway (HomeAway.co.uk) months ago for a break in France. Had an email from the owner 7 days before traveling to say the property had been sold, was no longer available and that I would be refunded within 7 days. HomeAway were useless in responding; the people dealing with the situation were polite and tried hard but could do nothing beyond ask that I book something else and they would help me do that. I explained I needed the refund in order to be able to do that but they didn't seem to understand; things got worse when I explained I'd booked transport to France - they just didn't get that I was significantly out of pocket. No email address on the website to complain to; ridiculous, unprofessional response overall.