I booked a return flight to Singapore with Tiger, they cancelled the outbound flight a week before I was due to depart and offered me an unsuitable flight. As I could not take they option they offered I asked for a refund, they refused to repay me, or let me use the return leg of the trip with them. I tried calling their customer services line, I was kept on hold for 1.5 hrs (but my call was important to them) when the customers services lady answered, I said hi and she said "I don't hear you too well, call back later" and hung up! I really don't think I have had such bad service ever, they should wear a mask and carry a gun, because they are just thieves.