I had a problem with a product that I purchased. The kindly returned the product and refunded my money. I thought it was very professional and in line with what I expected. User’s recommendation: Call their customer service line 202-342-**** and they will help you.
Every time I go to a Bluemercury store, the customer service is horrible. No one helps me and they refuse to return an unused item. Sales associates are rude, snobby and condescending. There are plenty of options out there. Do not buy from Bluemercury. User’s recommendation: Do not buy from Bluemercury.
After waiting for 32 minutes and going from Cue #2 to Cue #1, I was notified you won’t take the call and I should leave a message. I have never heard of such poor customer service. I expect to hear from someone 415 505 ****. Shari Shryock User’s recommendation: Don’t deal with Bluemercury. They don’t deliver on...
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I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4 $20.00 Gift Cards as promised in a promotion. I received my order but no cards and no gift bag. I have tried contacting by way of email 2x. And by calling corporate for an answer my calls...
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Placed an order over a week ago and they still havent shipped it out yet. They claim its due to the virus but I ordered several other things in the previous weeks and those shipped out within two days. Customer service is near impossible to reach and when you do they…
