To Whom it may concern, It seems like the Strongsville, Ohio branch owner has denied my request for a full refund and cancellation of my membership. Last year during one of my sessions at the Strongsville, Ohio branch was given a deep stretch during my massage session that caused my lower back to experience severe pain & spasms and was not able to work, walk, sleep or drive & where I had to take off a full week. Have doctors bills from this incident as well as incurred sick time to recoup orate. After this incident on October 1, 2018 had froze my account as was not able to go due to the fear that the massage would aggravate the issue. Unknown to me the account was reactivated December 1, 2018 and membership fees kept being charged to my account. I reached out to the manager she forwarded this to the franchise owner and on May 27, 2019 I tried to resolve this cancellation/refund within his office but he is refusing and told me to go to corporate. How am I supposed to accept that? I am not looking to sue anyone in regards to the injury and all I want is to have my membership fees refunded and to cancel my membership due to the fear of re-injuring my lower back. I am unable to take advantage of the membership and do not have anyone to gift the massages to as Brian Quinn the owner suggested. It seems like the owner of this franchise is willing to risk loosing a happy customer and gain an angry & disgruntled customer due to this issue. How can we accept that behavior? I attempted to resolve this amicably and have been given the run around & rejection. It seems like the only way to get this resolved is to go to the media or onto social media and scream loud and long about the injustice that Massage Envy is causing the little guy. This is a customer service issue that is easily resolvable If possible for you to help in this matter I would be great full. If you should want to call and speak to me my cell phone number is [protected] Regards Carl J Waniewski