After discovering that they automatically charged me for another year, I emailed them requesting cancellation and a refund. They wouldn't refund me any of the money. The automatic annual renewal is not clearly made aware to the customer and there is not an the option to remove the auto renewal upon time of purchase. The only way to prevent further charges is to email them about cancelling your account. The customer support number was extremely difficult to obtain and was only made possible upon 4 email requests. I never file complaints or submit negative reviews, but it is extremely concerning the level of intentional deceit of the auto-renewal policy and additional work required by the customer to cancel or even contact customer support.