Plan: Medicare employer PPO ID H31871801 Plan #(80840)[protected] Diocese of Savannah My Name: Clarence Mansell Card Issued 9/7/19 Problem: Script submitted by doctor and cancelled by Humana Answer from 5 different reps of Human: In your computer it is noted that the script should be referred to my primary insurer which is medicare (you are secondary : Humana Medicare PPO so..why has this script been refused when others submitted (for other meds) has been accepted? The med is a nasal spray and its name is also in you computer. Should I ask doctor to resubmit, prescribe a different med or what? Is this going to continue happening? Why can this not be resolved? Your reps have been very kind and tried to be helpful so this is not an employee problem. Help!