We have been customers of Vantage Travel for ten years and taken 10 trips with them and have been very satisfied till now. On Feb. 25, 2020 we booked a trip to Egypt for Sept. 17 of 2020 and paid the full amount of $23, 209.00. On March 12, 2020 we cancelled the trip and asked for the refund of $22, 609.00 (they charge us $600.00 cancellation fees). We have called several times with no results, we also email them including emails to Mr. H. Lewis and customers relations, Ms. M Garcia; we didn't received a reply. We believe that after more than 3 months of waiting for a refund this Is not acceptable. We are not getting any replies after calling and emailing them several times.