Hearing aids cost a ton of money, and when my husband changed his mind after placing a deposit of $500 towards a $2,900 hearing aid for one ear, he was told he would forfeit his deposit, even though laws and regulations at California Department of Consumer Affairs dictate that an individual has 30 days to try out the hearing aid or cancel. We're now in the process of trying to get a refund. 4 calls were made on the same day to cancel, and the technician didn't call back until the afternoon of the following day. Just think if my husband needed an adjustment or had an important question. The company's current stance is they will not issue a refund unless the hearing aid is delivered and my husband has tried it out for 30 days. They also indicate that there was a 3-day cancellation policy, which had been exceeded by 3 days. This was not explained to us at the time of the order, nor was it indicated in the contract. We are challenging their policy via a Better Business Bureau (BBB) complaint, a Department of Consumer Affairs complaint, and a dispute on our Discover charge transaction. Keith is trying to force me to take possession of the hearing aid before he will issue a refund. Taking possession, however, requires an additional payment of $2,400. Then, he will find an excuse not to refund $2,900. I no longer trust him to fit me with a hearing aid, much less service a hearing aid I will wear the rest of my life (I am 71 years old).