I ordered an air conditioning unit (edgestar) from openboxdirect.com and it was sent to me by Living Direct. I ordered a scratch and dent item from openboxdirect.com which indicates that all items are tested to be in working order before sending out and this was not the case. Not only did this Koldfront PAC1201W edgstar air conditioning unit come to me in non working order (the cooler/air conditioner did not work and showed an error code), it was sent to me with broken parts. Openboxdirect.com will not provide assistance in cases that are defective and will refer you to deal with edgestar's customer service which I am now in the process of doing. I have read reviews that edgestar's customer service will not provide a prepaid return label for their defective products which means that the cost for returning defective item would be for a 78 pound item and the cost would be through the roof. Customer service has contacted me by email and so will see how they plan to resolve this issue. My experience from ordering a unit from the web site openboxdirect has proven to be that they will send out units (or may be sent from Living Direct) that are broken and or/non working and if this unit was checked before sending would have seen that the air conditioner did not work and the P1 code which displayed on unit immediately when turning on and the manual that came with this pre-owned unit had the P1 code highlighted by whoever owned this previously so it clearly was sent with this issue which indicated that I was charged for and then sent a defective and broken item. This is the worst experience I have had with a company and want to alert others to this issue. Customer Service has responded to my email and I will be dealing with them regarding this