I agree with all the testimonials on this site. You can read my complaint letter to Butler Custom Caps below, for the details of my order which was botched completely. To Whom This May Concern, I was very excited to be ordering a unique and special gift for the 175 guests at my Son's graduation party on 28 June. I contacted Butler Custom Caps and the process seemed simple, efficient. Until the trouble began: misinterpretation of the design (a green shamrock), obtaining a clear and acceptable representation began to be delayed, my sample never arrived, dates began slipping. I agreed to pay on condition that they could make my 27th June date because the party was the following day. The hats were to be everyone's gift and we were preparing 200 gift bags to put the hats in and give to folks as they left the party. They rep listened to all this and assured me this was perfectly acceptable ond that Butler Custom Caps would have no difficulty making this date. When I contacted my representative at Butler Custom Caps on the 25th of June to check on the order, he told me that the caps were completed and he would contact me with shipping data.I called him again on the 26th and he told me the caps were en-route, provided me with a Fed Ex tracking number and wished me good luck. Upon checking the tracking number, I quickly determined Butler Custom Caps A) had my order scheduled for 26 June shipping from CHINA to arrive in NY on the 30th of June. It is infuriating to me that a May order delays into June and then the rep stipulates a delivery post the due date, yet tells me something completely different. I sent a chat message to the Butler Custum Caps chat line stating that my party - and I - were completely screwed if these hats didn’t arrive as promised. The rep responded that while they were late in transit (due to typhoons in China) all was well and the hats would be at the Fed Ex office in NYC the following morning at 9am. (see the copy of this chat below) Now I didn’t believe anything anyone at Butler Custom Caps had to say and I thought it prudent to contact Fed Ex to verify the Butler Custom Caps rep's commitment. Fed Ex replied that A) their NY office was closed on Saturdays and B) given the late shipping date, there would be absolutely no possibility that the caps would make it into the US, clear Customs, come across the US, arrive in Newark and ship to NY before the 30th of June. Here's the bottom line: The hats were the centerpiece of focus for my Son's graduation party. Butler Custom Caps completely screwed that up. I have numerous people upset, angry, and downright pissed-off at me for this screw-up. Regardless that Butler Custom Caps failed to honor their business commitment to me - My word, my commitment and my reputation are now all questioned. When I went back to the web to look up Butler Custom Caps, I spotted this URL that I had not seen before: http://butler-custom-caps.pissedconsumer.com/ Had I seen this website and read its contents, I would have heeded the numerous testamonials regarding Butler Custom Caps record of failing to deliver Regards,-Kevin Milgram My party is screwed without the hats. I am going to stop the payment unless these hats arrive in NY tonight. Welcome Milgram! Your request has been directed to the Butler Custom Caps department. Please wait for our operator to answer your call. Call accepted by operator Bryan. Currently in room: Milgram, Bryan. Bryan:Hi, we apologize for the delay and inconvenience that it has caused. Please give me a moment to check on the status of your orderBryan:Are you still there?Bryan:Your order was delayed because of the weather in China. Your caps were on schedule to meet your deadline, but Fed Ex held shipment because of Typhoons that has been hitting China. Your order was shipped this morning. They will arrive in NY tomorrow morning and you can pick up your caps at this address. 135 west 50th st. NY NY 10020Milgram:good what timeBryan:9amMilgram:thank youBryan:no problem. take care