I was a customer with Just Energy. Every month I would receive daily recorded messages to pay my account when my account was always paid in full. I would phone Just Energy every month and make an inquiry as to these harassing phone calls, the customer service person would always say "that won't happen any more, we value you as a customer." Well this happened every month for a very long time. There seems to be some communication problem within this organization with accounts. One day I was at my limit of these harassing phone calls and made an inquiry about cancelling my contract and asked what the early exit fee would be. When I found out it was a large amount of money, I decided I would stay on. The next thing was a letter from Just Energy saying my contract was cancelled. I phoned them immediately and asked who cancelled my contract. The customer service rep. told me that I cancelled the contract. I told the rep. that I only inquired about the cancellation and did not cancel, I mentioned that they should go back and listen to the recorded conversation. The customer service rep said he would request them to look further into the matter. I never heard back from them except to get a large early exit fee bill. This company has very poor service and inconsistent customer service reps that gave different answers. I felt like I was bullied with harassing phone calls for an account that was always paid in full. If you are thinking about using this company for your energy needs, I would suggest you reconsider whether it is worth the harassment.