Capital Bluecross offers a over the counter drug program from Nation company. It is next to impossible to use. After many hours on phone and computer trying to access was told could not get necessary card to use because Nation does not have a valid address for me. I was mailed catalog of Nation drugs new cards...
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To be honest, all health insurance sucks – but when I had a real unexpected crisis and faced catastrophic bills, they weren’t so bad. And there customer service was much nicer to me than with other insurance companies I’ve been with. So until universal healthcare and no deductibles or coinsurance, I give them a 4.
Got a call from CVS saying that they needed more info about my insurance, even though they’d been covering my prescription for the past 6 months. Turns out, CapBlue rejected it. After sitting on hold for an hour, my representative Brian began stammering about the pharmacy not being in the extended medication network. He provided me with...
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We’ll be contacting them yet again tomorrow. The latest denial was for something I’ve been prescribed for a decade, for R.A.. They’re getting more creative. This one is for ‘ non-compliance ‘ although they flatly refuse to tell the doc what in blazes that means. IMO what it means is a last-ditch effort to have the customer...
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Have been trying for 2 days to get my blood pressure medication filled. It got denied at my local pharmacy so Capital Blue said I would need to go to CVS. Drove to the closest CVS. Denied again. Called the doctor, he called Capital Blue and resubmitted the prescription under their requirements. Denied again. Called Capital Blue...
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