I ordered the T.V lamp assembly on first week of August 2013. It was back ordered so it did not arrived until September 1st, 2013. I received the package partially opened and it was noted by USPS as such. The lamp assembly has a broken mounting screw (detached from the main unit assembly). I e-mailed them twice with no response. I called them on the telephone at lease 4 times, left a voice mail but no response. Just impossible to contact them. Of course I'm still waiting for their answer but seeing all these complaints I doubt if they will ever response to my e-mail and telephone call. So please stay away from this company.