I cannot describe how bad Bag Borrow or Steal is. The customer service is so bad it is shocking. I haven't seen anything like it. I'm an attorney so I'm well aware of contract law. I saw a Chanel bag I liked. I also recently got an email from BBOS saying that they would offer me $412 for my Alexander McQueen bag. I then called their customer service & told them I was waiting for my credit for the McQueen bag so I could use it towards the Chanel bag. A lady called Rachel assured me that I would get the $412 once the inspection of my McQueen bag was done & to simply buy the Chanel bag & they would put $412 onto my card as soon as the McQueen inspection was done. I called 3 times to confirm this & BBOS confirmed it would be done. On this assurance, I purchased the Chanel bag with my credit card thinking they would recredit me. Well it was all a scam. A few days later, after I had purchased the Chanel bag, I called BBOS asking whether they had recredited me the $412 as they said they would. To my utter surprise, they told me that my McQueen bag was not to their liking & they therefore hadn't recredited anything to my card. It was in total breach of their promise to me. I then asked for the Chanel purchase to be cancelled and I was told that it would take a whole 7 days for the money to even go back on my card. I was mislead, misinformed and I believe the whole thing was a breach of contract. To add insult to injury, the staff were rude, (in particular a lady called Jennifer), unprofessional and did not even offer me credit or any compensation for my loss. I have no idea how this company gets away with these scams and stays in business.