Had direct energy protection plan in my old house, called them in April 2013 to cancel it as I purchased a brand new house in Milton. CSR asked and I explained her that brand new home already have warranty from builder, she understood and cancelled without explaining or telling me any charges expect for month of April which I paid right away. After 5 months I got a bill showing previous balance $ 333, called them and got transferred 4 times as nobody was able to explain me where the balance coming from. Called again next week and this time a supervisor told me 'oh your protection plan was under a contract' which to me was BS as I never signed anything, it was all done over the phone so I requested transcript which I was told will be sent with in 2-3 weeks with complete account details - Never happened, got another letter instead threatening for collection so I called them again and was told there is no transcript was it was over 3 years ago so my question how I am under any contract, well you have to complete and pay for full 2013. BTW I never even used their protection plan or called any service, basically I paid for 2.5 years for nothing and now I am being harassed as my account is being sent to collection. What should I do? I called them multiple times and they are not going to do anything to help me, my account number is [protected] Please advice, Thanks