Please respond to "[protected]@gmail.com". Thank you, Roy & Judy Hern, Cell No. [protected] We purchased the subject product on 9/2/2018 from Best Buy. The 1st failure was repaired 10/14/2019. The 2nd failure occurred 1/6/2021, but is not scheduled for repair until 1/19/2021 by KitchenAid service! This is a 13 day response time, when we have an "emergency" situation, having to store all of our food & medicine outside in coolers. This continual non-reliability is completely unacceptable and should be remedied with product replacement.