6 Feb, 2021 → by ClaimboUser642068
Bedbugs, broken water closet , broken door locks on room entry
2
Upon arrival, front desk personnel were engaged in a confrontation with a customer which resulted in law enforcement. Upon my room entry found a broken water closet and both security locks on door none functional. Upon check in of the second room we recorded bed bugs and trash in the room. After contact with your company we learned that you would not return my deposit and were not interested in the satisfaction of your customer User's recommendation: Hotel.com.