When I take my auto to a reputable business I expect this business to be better at what they do than others. I am 75 years old and feel Bay Ridge Volvo American, Inc. has not lived up to any expectations regarding my auto. I have 04 Touareg VW. I take very excellence care of my auto and I do not appreciate Bay Ridge Volvo breaking these things and think it's OK because the car is old. I had some repairs done in December 2019. this is when this problem started. After I picked up my auto I left to go south never checking on any thing because what could be broke. They fixed the problem. Well I found my left side rocker panel moulding inside car on passenger side hiding. Mirror adjuster was pushed down into the console. Panel over left door dirty. My interior is light tan why would they touch that with dirty hands. Now the console came apart because they broke it putting in mirror adjuster. I do not understand these people why they can't get it right. Now Andrew the manager do not know his last name he barred me, I cannot come in the shop. That is fine with me. Andrew said he will replace the pieces for the console but I must pay to have it installed. I did not break it I do not see why I have to contribute to their misdoings. People's this is not right Bay Ridge Volvo should be held accountable. I love my Touareg and I have taken great care for all these years. Now the conduct of service professional for thirty years got out his seat and approach me like he was going to hit me. He was asking me about discounts like I had many. I only had one discount, only one. Jerry Suarez serviceman, very disrespectful he stated my car was old and its falling apart. I know its old so you have to treat with care and when you break something say so, fix it, and I will be on my way. They say come this day the part is in Oh after I am sitting there they have the wrong part.. They wasting my time so I went off and now I am not allowed in the shop. well that's great except Bay Ridge needs to be responsible for installation fees. Bay Ridge broke the part and they should pay. And no I do not want to leave my auto with them ever again. I have pictures if needed. Thank you and I pray you solve this problem ASAP. User's recommendation: check your auto.