"Unqualified, Unprofessional and Dishonest!" Unqualified, Unprofessional and Dishonest! A most terrible experience. We brought our pristine VW Phaeton W12 with 55k miles [$103,000 when new] with VW Easy drive Platinum warranty, for a battery drain, sunroof switch problem, door lock problem’s and horn replacement. The horn was replaced, the sunroof switch was replaced, but broke again on the way home from the dealership. The door locks were not fixed and they wanted an additional $2050 in diagnostic fees to repair them. [The car is still under warranty mind you!] They also replaced the "Keyless entry module". That repaired the battery drain, but they didn't know enough about the car to realize that they had fixed the problem. We declined the $2050.00 fee to diagnose the door locks and we picked up the car under the advice of Vince the service manager. He expressed concern that they're warranty claim of $2300.00 would be declined, as they had not repaired the car properly. He advised us to come back later. We picked up the car, they had it for three weeks and we had lost confidence in them. When we got home we found a severely scratched roof. Damage to the driver’s door glove box, grease spots on the cloth headliner, rattles in all four doors, and the sunroof was still broken, though they had replaced sunroof parts and charged the warranty company for the repairs. Mark, their lead technician was responsible the REPAIRS/ PROBLEMS.. We called Jason our service adviser several times to express our concerns. He gave us a PHONY EMAIL to send our complaints and pictures too, [ [email protected]] His email at @vwofcc.com came back as undeliverable, [ smacks of deception] We tried to call Jason at the dealership several times and he would not return our calls. After two weeks we called and talked to Kevin, a manager at VW of corpus. We talked about the problems and he said he would get back to us the following Monday. That was three weeks ago and still no call. WE DO NOT RECOMMEND THEM FOR ANY SERVICE! They charged us $205 per hour, which is commensurate for a VW Phaeton expert. They are far from expert, [I would equate them to a "Jiffy Lube that sells cars". Not a VW Expert Service Facility. I have 35 years professional experience working on high end German cars. I took our car to them because it is still under warranty, and I don’t have access to VW proprietary information. What a mistake. I will never do that again. I'd rather pay out of my own pocket than have them work on and damage my car again. In closing, My professional opinion is ," THEY ARE UNQUALIFIED, UNPROFESSIONAL AND DISHONEST!. They do not care about their customers, THEY JUST WANT YOUR MONEY!! BEWARE!! Peace love and happiness, Jeff and Debbie