An absolutely terrible and frustrating experience, by far the worst I have ever had. I have purchased 8 homes during the past 40 years and refinanced those properties several times, NEVER with the hassle I experienced with Quicken Loans/Rocket Mortgage. And, every one of those loans was approved, some for a greater amount than I requested from Rocket Mortgage. I spent over three months in the application process. Every time I checked on the status of the loan, the representative said the underwriter requested more documentation. That happened SEVEN different times. I ended up submitting over 1,200 (yes, 12 HUNDRED) pages of information, only to be denied the loan. I even wrote to the CEO two times, requesting a review of my application but was completely ignored. Ironically, I then applied to a local credit union, was approved in 9 days, and for a greater loan amount than I requested of Quicken. STAY AWAY from this on-line nightmare and find a local source for your real estate loan.