I tried to cancel a couple of services that my father had after they moved and because he has Alzheimer's. I followed the steps and got my father and mother on the phone. I was then told that ALL I need to do is email, which I DID. You would not cancel a service that they haven't used in 6 months and for a residence that they no longer reside in.,I was told that I need to have a person that has Alzheimer's cancel his contract. Which is illegal because they are not allowed to make those types of decisions. His wife and I followed everything to the letter that you asked us to do and still you wouldn't cancel his service and continued to charge him for something that they haven't used in 6 months.