Dealer got the auto loan from 53 bank what I see from my credit report but I did not receive a welcome mail including account information, payment details etc. from the 53 bank. I tried to reach call center to get the account information and make my payment but it is always impossible to reach a real person representative without account information what automatic service wants you put SSN and account information to reach a real person. At the end I was not able to make payment to 53 banks and they informed the creditor for late payment. I want the 53 bank send me my account information that I can make my payment, remove this late payment from my credit that I have never ever made a late payment and close this complaint as soon as possible.