I have bought this ring on the 31/07/2019, I was measured in the shop that same day where the professionals had pushed into buying a size 52 as a size 50 is too uncomfortable which is what we were told by your staff. On arriving home I have tried the ring on and after an hour I have realised this is too big. On looking at your receipt it mentions it has to be in pristine condition so took it off immediately and have put it back in the box until a convenient time where I could exchange this for a smaller size. On 04/08/2019, I returned to the store with the intentions to get an exchange where I was told that they could not do this as the ring has to be unworn. This is not stated anywhere on the receipt or the return advert in front of the till. The definition of pristine is ‘ clean and fresh as if new; spotless.‘ The staff in store did not even take a look at the ring but the ring is still exactly as we bought it as it has not been used. Therefore, I believe that your returns policy should be re-reviewed and I should be allowed to exchange this PRISTINE item as per your receipt.