I have booked a flight with ExploreTrip and they charged me twice for one and the same ticket! Immediately contacted customer service and explained the situation and they promised to refund me. Waited patiently and called again to ask what was it taking so long. They claimed that I have nothing to worry about and that my refund will be issued in no time. When I called for the third time I spoke to the most ridiculous person ever! Rep could not understand a thing I said! When I explained that they took my money twice he said "oh, and what's wrong with that?". So I had to explain the whole thing again! I did receive my money but these people gave me nothing but headache. Will never use them again! I'll better stay with more expensive companies but at least I will get appropriate service!