Dear Valued Customer, TD; 12/10/19 We apologize that you had a bad experience with our delivery system. We strive to complete all orders in a timely manner, however, there are times when we become backordered due to a positive overwhelming response for our products. Sometimes, shipping is delayed due to the weather (i.e., snow storms, blizzards, black ice, etc.,) on their way to you, the customer. There are also times when packages simply get lost due to the mailing system. Please do not get discouraged. Should delays occur on your order, please always feel free to contact us directly at (949) 842-**** versus posting negative comments, so we can correct whatever problem needs to be made on your order and/or shipment. We appreciate your business and have a wonderful day. Best regards, Driptite Shipping Dept. (949) 842-****