On October 1st, my air conditioning stopped cooling. I called First American Home warranty and they sent out a local contractor, All Seasons HVAC, Yuma. They arrived the following day and quickly diagnosed that the coil was leaking and needs replacing. On October the 5th I called First American and they had not received any report from the contractor. We live in Yuma AZ, where the temps are still in triple digits. They received the report on the following day, Oct 6th. Since then my wife and I have made numerous calls to First American and we are told garbage about the part is on order, the following day the part can't be identified and so on. We have probably made around 10 calls so far. We have spent many hours on hold as nobody at First American works too fast. We've had Managers and supervisors tell us that they will fix the problem and now, 15 days after the initial issue, the is not even a part ordered. Temps are still in 100's but they don't care. They offered to reimburse us $150 towards a temp ac unit but for that price we managed to find a 15 year old one that will hardly cool one tiny room only. The customer service department seems to be one unorganized rabble and hold times to speak to a rep are on average about 20 minutes, then once you describe the problem, another hold for 20 minutes. Today, October 16, I have spent nearly 3 hours on the phone to First American, most of which is on hold. Now I'm being told that the part has been identified and the purchasing department have 48 hours to place the order. What about the last 15 days? Now they want another 2 days to place an order that takes 2 minutes. We're demanding a new AC unit now. The senior management need to listen to the recording of all our calls to hear the bull***t that their people are promising, and this includes the supervisors. We are both elderly, but First American don't seem to care. When can we expect to have our AC working? Jerzy & Maureen Wrzyszcz. Yuma AZ.