A day after I registered for an account with GLYDE, I was notified that my account has been suspended due to the problem with the credit card (invalid validation). They said for security reason, my account was put on hold. Ok I understand that its a safety procedure so I contacted them to see if there is anything I can do. It's possible that I missed enter my credit card number. The representative (Peggy) replied "I'm sorry to disappoint you with this, Kevin. Unfortunately, your account will remain suspended and any future accounts created will also be suspended." I was not upset because my account was suspended but how the process was carried out. They could've send me an email saying that my credit card did not go through, maybe I can use another one or make sure that I enter my information correctly. But instead, without hesitation, they put my account on hold and basically saying that there is nothing I can do. It's just simply bad customer service and communication. I have heard many great things about this company in the past and its a shame to know that this is not true anymore.