Dear Sir/Madam As a client, I am writing to complain, not only the very poor service we received from your airways. My name Is Abrishamkar .The owner of 40 kg saffron that your airways shipped to Karachi. Let me at first describe my bad story. On 15 FEB 2012 we decided to ship our goods from Tehran to Karachi. first of all we decided ship our saffron by IRAN AIR with too cheap coast of ship, but after consultant with others we understood your line Is more reliable also more trustworthy . So we decided whom work with your airways. As the result, we did not get any payment from our customer (UNION TRADERS) In Pakistan, before ship (15 FEB) we confirmed with your Iran office that never give the goods before our order. when your office confirmed with us by letter, on 16 FEB our goods ship to Karachi (157 – IKA – 1710 66 33). After ship we contacted with customer that according to our PI you have to pay and after that we will send your origin documents for clearance the goods, but he did not answer to us and after 6 days asked the Qatar office to reject our goods also informed them we will pay all of Fees, and they told us after 5 days your goods will back from Karachi. We were waited for 3 days, but they called us that they released our goods without our order. Finally we lost 84.000.00 and other payment for this deal. We could contact with your Manger of Iran office (Mr.Sattarzadeh) he listened to us carefully and read our documents. He Is really a nice man a modest Director. He asked us wait for 48 hours Despite the we complained by 3 ways. • General Aviation Inspection Authority • Court • Iran Chamber of Commerce And today Time has expired. And I am waiting for your response. According to our clear documents and Barratry of your staff, this mistake must be solve by Qatar airways as soon as possible Beast Wishes Faramarz .Abrishamkar