My experience: 1) Received furniture 23 days after first available day to receive 2) Basically lived with Aunt and Uncle until furniture arrived 3) Received only a few call backs when I was told they would call back multiple times 4) Was told I was being unreasonable and it was not their fault 5) Most important information about process and charges were brought up after furniture was loaded into truck 6) For pick-up, movers were around 12 hours later than expected 7) Did not receive any paperwork or documentation, when asked was told it was company property and would be mailed/faxed after furniture had been dropped off and all money was received 8) I felt customer service was less than expected 9) Paid $75 over original quoted price 10) At drop-off some items were damaged: few boxes crushed, plastic bin shredded, leather wrestling dummy's arm seam ripped 11) Contacted about possible legal action regarding review 12) Company asked for photos of damaged items so they can reimburse me for these damages Due to legal issues review has been edited to just facts