15 Feb, 2018 → by ClaimboUser701331
$25 cust service fee for 18 months/ won’t respond or refund$

1

They are charging me a $25 monthly customer service fee for over a year. I told them I've never heard of a customer service fee this high! When I called, I was told the fee paid for administrative needs and the meter reader! I've never seen this on any of my other gas bills, even from Atmos in previous years. I've made several demands for somone to explain these ridiculous fees and to refund my money. They send me automated emails and have done everything to avoid resolving or helping me with this issue. I am disabled and have a miniscule monthly budget. I am completely powerless, Scary! With such low gas consumption in Texas, its the one bill Texans don't stress out about, and this scandalous company has to take advantage of that and add a monthly $25 customer service fee! Ive had this charge monthly for over a year, anyone have this on their bills?
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Atmos Energy you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.