After waiting almost a month to receive, the mug came broken. Packaging is not adequate. I do not want another mug ordered. This was a gift and the birthday is long gone. Besides a reorder would result in another broken mug because of packaging. I want a refund! I have requested a refund on the site several times. At one point another mug order was placed which I canceled. I've tried calling and you can't talk to a representative. I will be filling a claim with my credit card company soon if I do not receive a refund.