More Contact Info

Other Info

+44 20 8090 1290 +44 69 2222 8918 (German)
Unit 13 to 14, Kingsmill Business Park, Chapel Mill Road, Surrey
Kingston-upon-Thames , England, Greater London
United Kingdom – KT13GZ
Northern Region Office
37 Horne Road, Catterick Garrison, DL9 4JZ

German Office
Suite 333, Riemek Strasse 27, Paderborn, 33102, Germany Show MoreShow Less

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Website mismatch

Errors after ordering the wrong ticket. I wanted to come back. I looked at how to get it ready. The Mobilly website said that you should log in to your profile, click on the "tickets" section, select the relevant ticket, click on i and cancel the ticket with your money back in your account. I walked through the whole website, but I didn't find such a section "tickets" either. She just wasn't there. I was able to find my transaction history but the "tickets" section is not. It also fails to cancel your ticket. It happened after 23:00 so I couldn't call them either, but the bus at five in the morning. Their call hours are from 8 a. m. to 8 p. m.