Unfair commercial practices
Until 2009, I was a Optus customer. I paid the bills, but at the beginning of December 2016 I received a message from the debt collection office Sergel that I remained in debt to Optus 9 AU$ + 50 AU$ penalty interest. For all the long 7 years, they did not inform me about it, apparently "growing" the penalty percentage. A scan of the then invoice was rejected, which does not substantiate or explain anything. Optus acted even more "solidly". An anonymous e-mail was sent (without giving the name of the employee who provided such an answer) stating that I had to contact Pty. Sergel, who was silent, for reasons, as such an amount could not be justified. Do such cases no longer need to be substantiated in a state governed by the rule of law? Tomorrow I will go to the CRPC office with a complaint. Dear fellow human beings, remember that a paid bill does not protect you from surprises after approx. 5- 7- 10 years, which will be provided to you by companies that engage in unfair commercial practices, e. g. Optus
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