More Contact Info

Toll-Free Number:

(800) 942-3343

Other Info

Other Info (opening hours):

Our customer support telephone lines are open from 8:00am until 5:00pm
Monday thru Friday
(All times are Central Time)

Company Address

Water Ace Pump Company

1101 Myers Parkway

Ashland,

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Complaints & Reviews — WaterAce

3 May, 2020

Damage Transfer water pump

Hi I bought a transfer water pump some time ago from Ace, I had not used it since until last week but the pump did not transfer the water. when I looked into the inlet and outlet port, there was something clogging the ports and I could not make out what it was. at first I thought... Read more➤

Equipment

9 Apr, 2020

Pump failure

Poor quality materials used causing the same failure in several deep well pumps purchased at Lowe’s (head splitting due to plastic assembly) no recourse for manufacturer defective product. User’s recommendation: Do not waste your money unless you enjoy pulling pumps.

Equipment

10 Feb, 2020

This company obviously does not care to correspond with customers. Try someone else.

I recently purchased a house with a R5W sewer pump and I have been trying to contact Water Ace so I can obtain / download an owners manual for the purpose of seeing what I have, recommended service, are there filters to replace at times, etc. etc. but there is no way I have been able to... Read more➤

Equipment