Baiss service
I had been using Zelta Zivtina for 15+ years, always replenishing it on time, but since the Vodafone number was no longer primary, I (literally) missed the next replenishment. When I went to the Telstra center, I was told that I had lost my number because I did not top it up in time, but it is possible to make an investigation, and if the number is not released, I will be able to switch to the connection. Ok, I created a Telstra profile, wrote an application. After a few days of calling, the application must be written again. Ok, I'm going to the Telstra center again, I'm writing an application again. It was stated that the answer will be given in about 1-2 months. I'm waiting and waiting, no news. As almost 2 months had passed, I called Telstra to find out how the investigation was going. I was answered by a very ignorant woman,who connected with a very rude man, who said that everything was MELI and the number can not be restored. I went to the Telstra center again to find out what was happening, why I am still not informed about the progress of the investigation. The answer I received shocked me - the connection to this number can no longer be established because it is ALREADY circulating. Conclusions? Telstra doesn't care about its customers! I was willing to pay them every month through the connection to just keep my number, which I had for 15+ years, but for them it is literally at my feet. Looks like no investigation was done, but it took time for the number to be re-launched to a potentially richer / more active customer! Disgusting attitude, unclear answers and non-existent service! Choose a phone call with someone else!
Read more...
