Toll-Free Number:

(866) 988-3527

Customer Service:

(855) 865-2747

Mexico:

+52 800 122 8000

Other Info

+1 855 865 2747 (USA) +52 551 102 8000 (Mexico) +502 23 013 939 (Guatemala) +506 40 027 462 (Costa Rica) +503 25 045 540 (El Salvador) +505 22 512 198 (Nicaragua)
Antonio Dovalí Jaime 70 Torre B Piso 13 Zedec Santa Fe DF
Mexico
Mexico – 01210

Company Address

Mexico City,

Mexico

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Complaints & Reviews — Volaris

1 Aug, 2021

Wondering if I can take my surfboard from SJO to CUN

My surfboard is 98 ft long and I am wondering if I will be able to take it on my flight from SJO to CUN on august 10th.

Travel and Vacations

30 Jul, 2021

Previous complaint and resolution

I was very upset at Volaris for not refunding me for a cancellation and I placed a comment earlier, however, Volaris Corporate approached me with a fair and reasonable resolution. Sometimes you just need to contact the right individual. Thank you and Thanks Volaris User’s recommendation: Contact corporate.

Travel and Vacations

30 Jul, 2021

Difficulty cancelling my trip

It has been impossible trying to cancel the trip for one of the members in my party. Customer service is non existent in Volaris.

Travel and Vacations

29 Jul, 2021

Group services

Must be a mistake I never meant to complain about Volaris service . I am very satisfied with the outcome of my request. Im I am looking forward to using volaris again

Travel and Vacations

28 Jul, 2021

Sobreventa de vuelos (overbooking)

Horrible airline – when we arrived at the Tijuana International airport for our vacation to Puerto Vallarta come to find out They had overbooked our tickets! OMG!!! I felt like I was about to pass out! We only had 3 day vacation and apparently the next flight was until the following day. They would not cover for... Read more ➤

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appreciation

Hello! I've been to all kinds of cafes and bistros lately, I don't know if the crisis is pushing or what's the matter, but everywhere the food seems fresh.. :(foreign language lunch "flies at lunch".. we were really confused by the assortment offered, a smiling self-cook came to me and chased jokes helped us to choose.. really very pleasant... we had lunch and enjoyed the nice atmosphere ara terasee.! everything was so delicious, difficult where to connect! recommend to come in for lunch! really '' foreign language seetas '' safi tried... so keep it.. good luck!