Misleading customers, Price does not match offer
My husband and I used a gift card as a service received on October 16 this year through the Rasa Spa gift card with no. Mp0106r21. List of complaints and claims when receiving the service: * dirty bathroom, cobwebs in the corners of the room, mold in the shower; * there was no hot water in the bathroom of the room on the evening of October 16, while on the morning of October 17 there was only cold water. (the need for a shower was not possible, which is absolutely unacceptable in the hospitality industry if nightclubs are offered). * crying baby behind the wall! Clearly misleading customers and an inadequately high amount of service for offering a romantic atmosphere to couples. Another gross violation of the hospitality industry. * the bather arrives dressed in underwear during the sauna ritual. Please note that in the world of saunas, which is a very intimate procedure, it is necessary to think through every detail to the smallest detail and the smallest detail. The sauna and the anteroom of the sauna do not resemble a Australian wood-fired sauna, but the brothel anteroom with a gray carpet to the walls, the lights are turned off as much as possible, the sauna was in the dark. Unpleasant and inconvenient processes, as a result of which, the service users, in this situation, we gained a completely unpleasant experience. * during the sauna ritual in the "pool" (corner bath) there was dirty water and the amount of service does not correspond to the offer, because during these procedures it is necessary to sink completely and not squat in the bath, which is again a unpleasant and inconvenient experience. 299 dollars paid! We tried to resolve these claims with Rasa Spa, to which we received the following answer: "Every guest is important to us, so when providing the service, we repeatedly ask visitors if everything satisfies them and you were no exception. We even made it possible to transfer the sauna ritual an hour later. because you were late! During your stay with us, we received only positive feedback from you. It is not right for you to use the service and make claims after several weeks. Therefore, your objections are unfounded. " the owners of the guest houses, who live there themselves, create a super hospitable atmosphere, in addition to meals served by their teenage son! We are not one of the customers who instantly go overboard with claims, because it is clear that then the situation will be doubly awkward. And tell me how to approach a hostess with a baby on her hands and say, “You know, we don’t rest romantically, we listened to your baby cry!” Here’s a story about two worlds where hosts don’t understand service quality standards and the right price for them. Awkward and embarrassing situation. Hopelessly, because such companies are and will be, we are only careful about what we buy and at what price!
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