My modem network card has burn two times bo explanation they cannot send another modem before 5 days and their excuses is the pandemic. It has been a year and and half… at the beginning I would have understand but now noooo…. one customer service representative refused to tell me again the reason for a network card...
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Technician Francis took care of the problem. Our area is reputed to have poor mobile service from Virgin so he recommended turning on Wi-Fi Calling while at home and Eureka it worked! User’s recommendation: Be patient and good thing will come about.
Wifi was installed yesterday. The speed is down as low as 30mbps !! l need a technician to come and fix the problem immediately, please !e
Virgin recently DOUBLED the monthly fees for pre-pay and because their policy is Prepaid is non-refundable… they are forcing you to stay with them preventing you to change until your credit balance is totally used up and for someone with $150 in credits, that could be a year. They could have increased the monthly fee 5 times...
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Instead of sending a final statement Virgin Mobile Canada sent me a screencap of part of a bill. I asked for a copy of the final statement they had stated they would send so Virgin Mobile sent an email response with multiple screenshots. This was antagonistic and…
