More Contact Info

Toll-Free Number:

(866) 648-5873

Customer Service:

International

(702) 648-5873

(888) 651-9785

Australia Area

+6 128 069 5885

Other Info

+1 866 648 5873
649 Mission St Fl 5
San Francisco , California
United States – 94105-4128

Company Address

Viator, Inc.

360 3rd Street Suite 400

San Francisco,

United States

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Complaints & Reviews — Viator

18 Aug, 2021

Awesome trip!

The issue was resolved, my husband had a fabulous ride! Do NOT have photos yet! Please proceed, this is getting annoying. User’s recommendation: Yes! We could not understand the agent from India, would rather talk to an American.

Travel and Vacations

15 Aug, 2021

We have made same booking twice

I was booking a canal tour in Amsterdam through visor but it has been booked twice so I have to cancel one now.

Travel and Vacations

11 Aug, 2021

Missing tours

Never got 3 tours this company is a joke and fake… worse service ever and scam artist…………. User’s recommendation: Don’t go.

Travel and Vacations

10 Aug, 2021

The canceled on me at the last minute. Totally messed up my plans.

I booked a trip through Viator that was supposed to start very early in the morning. Confirmed it was on before I went to bed. Got up early the next morning to find a late-night e-mail saying the guide cancelled me. Apparently the trip was too crowded. If I would’ve know, I could’ve arranged a different service,... Read more ➤

Travel and Vacations

28 Jul, 2021

Want to use a voucher for upcoming trip that is already booked

I booked a wine tour in the Finger Lakes in NY via TripAdvisor. While I was paying for this there wasnt an option to put in a discount code from Viator. After a confirmation was received I noticed that this was a Viator event. So I called Viator to have the discount applied and I was told... Read more ➤

Travel and Vacations