Fraud
Hello, For several times, our mighty Optus has "pleasantly" surprised me. This time my patience is full and I think I need to write a complaint maybe it will help many others not to climb on the rake on which I climbed. After a strong television commercial, I will also catch up with Schortcut. First 30 days free - watch TV series OK super! Problems start after 30 days. The account requires me to pay for viewing, but I think I won't watch if it's not for free - interest disappears. It remains safe to try something to look at, maybe something else is available in 30 days for free, but don't go, well, don't go then don't go - we forget. It takes a couple of days and I look at my bank statement on 11/04/2017 payment to Aumobile TV 9. 99EUR. I thought maybe I had accidentally agreed to buy something - movies or something else - it probably stays safe,I logged in to Latelekom. tv again and nothing in my account is for a fee, nothing shows - everywhere demo minutes and then I have to pay. I think well maybe the kids clicked something before and bought Dad a surprise during that free period. I wrote to Aumobile to help me understand what this bill is to pay. Honor having the honor Optus does not hold a candle under the dowry and answered with a badge, but the answer is as follows: "Answer 18. 04. 2017 11:37:08 Hello! Thank you for your letter! By e-mail: xxxxxx @e-apollo.org You are connected to the service Shortcut TV and Films. The customer connects this service himself. If the customer for the service payment method If you choose automatic monthly payment, then the payment was made regularly from the payment card specified by the customer. To make such a payment, the customer must read the terms and accept that he has read the terms of use of the service. Otherwise it is not possible to connect this service. The customer can cancel the service with automatic payment by logging in to Optus. tv and entering the My Optus username and password. Next, select the "My Account" section and click the button to unsubscribe from the service. From then on, payment will no longer be required and the service will be available to the customer until the end of the last paid period. Your Optus www. Optus.org " You know, it's a WONDER, I didn't choose automatic payment myself, I mentioned before I tried to see if I could get a service after a 30 day period, nothing worked ONLY DEMO minutes. After reading this letter on 19/04 I tried to log in again, yes it works series with validity until 9. 05. 2017, so it turns out that I was able to watch the series from 9/04/2017 now and what is still included in them 9. 99EUR, but in reality today 4/19 problem I noticed 4/14 and I can swear the service didn't work until 4/18. Summary The service from 9/04/2017 to 18/04/2017 did not work, but the money was withdrawn! And secondly, I didn't pay automatically - probably in small print somewhere it was written when I applied for 30 free days, because a valid bank card is requested at registration, from which 0. 00EUR is taken for the first time and 9. 99EUR after 30 days,if you don't notice then after the next again 9. 99EUR. And most importantly, the service does not have to be provided, because the customer does not know it at all! BE CAREFUL! And a very very BIG FUIJ Aumobile - I will not get poorer, but I will talk about this incompetence to every opponent - as Aumobile cheated on me for 9. 99EUR. Sincerely, Carrolrs April 19, 2017
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