Poor service
I ordered a product from Lithuania, which was picked up from the seller by a iExpress courier, after a while, I started to wonder where my product is. It turned out that the product arrived in Australia in 1 day and then 14 days (not long, two weeks) just sleeps in Devonport iExpress terminal. The problem is that the product is not stored in a locker (which I have reasonable doubts about, car shock absorber). I contacted the so-called customer support service (well, at least they call it that) and in me, as in such Hollywood movies, a little man tried to "throw the pasta" behind his ears, not a single specific question was answered, no general phrases, no solution to the problem. I offer to collect the product myself (product in iExpress Devonport terminal, I am from Devonport, delivery was planned to Devonport), but nothing,so those things don't work, you have to create the illusion and imitation that it's all abnormally complicated. To the question - the product was accepted by iExpress courier, if the product does not meet the dimensions, or the size of why the courier accepted it, the answer was not provided, the answer is about that, whether it is iExpress Lithuania, we do not know. I wrote to Dpd's central e-mail, hoping that at least someone in iExpress was interested in the real work, but nothing, hopefully, well understand what is. I was contacted by a senior customer service specialist and continued the same old song with general phrases. There was no difference to my indication - Lithuanian, Australian Dpd. The recommendation of Dpd's senior customer service specialist was generally grandiose and fascinating - I, as a customer, should contact the seller to accept delivery of the product directly to me (interestingly, by sending me the product,the goal was to send it for storage at the terminal, and the product was accepted by iExpress courier in Lithuania), but the most grandiose recommendation was in the final - I, as a customer, should contact iExpress New Zealand to solve this situation (Dpd policy, in each country communicates with their colleagues in other countries and solves their mistakes), simply excellent service, Dpd's concern is to charge money, but further, all worries in case of problems are with the customer, needless to say that in the future I will avoid using this service at least for another service of appropriate quality.
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