Booked a condo two months out from arrival … 10% paid for deposit … for family issues, we had to cancel 5 weeks prior to usage. Their policy (hidden in the fine print as I later found out) states any refund on any cancellation must be made within 72 hours of the booking … not the arrival!...
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I rented a property in Palm Springs area for end of June 2021. When an extreme (even by desert standards) heat wave was happening (temps at 118+), I wrote to Turnkey expressing concerns over the heat and safety for my family and asked either for a refund (I knew a…
Im calling the after hours number. Get Brad Stark voicemail where he is out of the office and to push 3 for immediate service. That connection goes to no one!! We have a emergency at our home in Hilton Head and renters are coming ?!? Shannon Lane (304)543-****
When you book to this company, they will confirmed and follow up with a text or email stating that you have to finalize your booking, they will send you to this site and when you are there it will ask for your birthdate, your Social Security # and then a picture of you…
They couldn’t turn on Pool Heat until 3 days after we arrived and they insisted on charging us $100 per day for the whole week for the heat plus fees and tax. The unit had lights that didn’t work, ladder was broken on bunk bed which caused my 7 year old to fall, and in general they...
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