Complaints & Reviews — Trades Capital

Phone cover

I bought a Guess phone cover (Price 24.90) Within a few days, the cover's cover came off the surface of the cover. After a month of use, an additional defect appeared, which resulted in abrasion of the paint from the silicone pouch. I will apply to the store to return the money or exchange the corresponding product for an equivalent one. I received a reply with a refusal to exchange the product, which states that the defect was caused by wear and tear! I contacted the staff of the office, who refused to provide me with the contact details of the person who made the decision on the application. None of the employees can give a reasonable answer as to why the change of the product is refused and it is impossible to contact the manager, because the employees do not have the right to provide contact information.When asking an employee to contact the manager by phone at the office, a refusal is also received. Given the situation, I wanted to arrange a consultation with the manager on the spot in the office, which was also refused, because the manager's office is rare and the specific times and dates when she will be available are unknown. Deliberate fooling of a merchant. The only compromise offered by a merchant is the opportunity to buy a product in their store with a 20% discount. After my first purchase in this store, I can say 100% that I do not want to buy another low-quality product!