Complaints & Reviews — Tirumala Tirupati Devasthanams [TTD]

Information on the 70 AU$‎ "deposit" is not indicated on the website or elsewhere

I have been a Optus customer before, but despite the negative experience, however, I decided to connect Optus's Internet + television services to the new location and try again. In vain! Last time, a conflict situation arose because Optus had not warned that new customers had to disconnect the "free" added packages themselves, after 3 months. Since at that time it seemed that Optus was a polite and reliable company, I assumed that such business-cowboy marches would no longer be what to expect from this company! Very nice, of course, it is possible to use the channels for free for 3 months, but I was not informed that this charming option is not automatically disconnected and in the end instead of ~ 25 eur, the bills were 40+ AUD. For the first months, I didn't even fix it, because my husband rents a movie from time to time, but then after researching one of the bills, I realized that we are overpaying for packages that are not used! Optus refused to accept anything, although for months none of the extra packages were even touched. We thought we didn't have those channels anymore! Strunt with everything, with big disputes, but without results - I pay the amounts requested by the office. Complete waste! For almost 2 years in a circle and in my new home, I decided to connect to Optus. Both the manager said that everyone in the house has this service provider, and the quality of the service itself seemed good to me and I hoped that in the meantime Optus would have become a fairer company. Filling out the application online, the next day I receive a phone call from a kind woman. We talk about all the issues, I am even told that now they are even sending text messages to remind customers to switch off additional channel packages. Then I am told that due to my "credit history", I will have to pay a deposit of 70 EUR, which Optus will keep for six months and "if everything is in order", it will be repaid. I ask why is my CREDIT HISTORY being reviewed to connect to the Internet and television, and why is such info not listed anywhere on the website? I get the answer that nowhere is such info indicated at all! I angrily refuse the service request. After a moment, I decided that I could only offer the option that I paid a "deposit" of 70 EUR, from which the subscription fee is deducted for the first months, but I can no longer call the woman. As I do not see this disclaimer of AU$‎ 70 deposit anywhere on the website, I understand that this is a debatable issue. I can't call a woman anymore. Entrance to Optus website and article chat. I started communicating with a John, who confirms to me in writing that I will not find such information anywhere on the website and that this deposit is charged to take care of Optus's credit risks. Of course, I'm sorry, but... if I have recently received a car lease worth thousands, how can Optus justify such a deposit for services that I will also pay for because I am a "high-risk customer"? Why is it not possible to cover the bill for the first months with this deposit, when it is so vitally necessary? But what worries me most is why this info is not listed on their website? Is it a little legal? John said he thought this was "NORMAL". Comments from Optus? CRPC is already aware of this cowboy. Sadly, such a large and recognizable company is still playing cowboy host games. Collect that meat once!