More Contact Info

Toll-Free Number:

(855) 435-5893

Customer Service:

(855) 435-5893 ext 1

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 5 am – 6 pm PT

Saturday – Sunday: 7 am – 4 pm PT

Other Location:

1901 Avenue of the Stars,

Los Angeles, CA 90067

1050 Potomac St NW,

Washington, DC 20007

1441 Brickell Ave,

Miami, FL

980 N Michigan Ave,

Chicago, IL

80 Wooster St,

New York, NY 10012

100 Crescent Ct,

Dallas, TX 75201

80 Wooster St,

New York

29 W 36th St,

New York, 10018

Company Address

The RealReal, Inc.

55 Francisco St. 6th floor

San Francisco,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Realreal , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — The Realreal

21 May, 2021

It stinks. They looose items and they lie

Mess up on sale of Vera *** jacket for $95.00 I wanted it Back. It was $1000 and it got messed up in shipping User’s recommendation: Bad company. I still want at least $300.00.

Job Search and Employment

16 May, 2021

This is to thank the realreal

Six months ago I was very angry at the realreal. I want to say that in the time since then the customer service totally took care of me the issue was taken care of and I was more then happy with the outcome. I have purchased several more items without concern not once have I been disappointed... Read more ➤

Job Search and Employment

8 May, 2021

Needed to apply a credit to a purchase

Mary resolved the issue!!! And she was a pleasure to deal with. And she resolved the issue and she was a pleasure to deal with User’s recommendation: Great merchandise available at below cost prices.

Job Search and Employment

16 Mar, 2021

LOST MY CONSIGNMENT- UPS paid them Real Real not paying me!

Ups lost my consignment package which i had packing slips for and it made it almost to the destination the disappeared. I contacted the real real – no response and then filed the claim myself- UPS paid the real real not me and I have yet to be paid or responded to or anything – I am... Read more ➤

Job Search and Employment

1 Mar, 2021

I phoned the customer service line for information in regards to questions with having 2 gift certificates that I had. I was never aware that the g certicates are only good for a period or length of t

I know have been in Retail customer service at least 30 years, you should Always make sure the customer is aware of the Rules&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; regulations in regards to how long a g certificate is valid . Siince I called . I called the Customer Service rep was so nasty I wanted to die. It was like oh... Read more ➤

Job Search and Employment