I recently rec’d a letter informing me of the merger between Suntrust and BB&;;;;;;;;;T and it provided a phone # to call with any questions. I wanted to ensure my future pension wouldn’t be lost during conversion, so I called the number to request info on my pension. The rep I spoke with was the most unknowledgeable...
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Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they don’t care about you as a customer, only your money.
NEVER EVER USE THIS BANK TO PAY YOUR BILLS! If you can believe in this day of technology this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills...
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I have has numerous loans from Suntrust over the years. I have had 1 of my mtge loan for over 22 years recently they tacked on homeowners insurance to my account. I have never missed a payment in 22 years or not paid my taxes or not paid my insurance on this property. They said they evaluated...
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In December of last year, I sent my mother $455.00 via CashApp. She could not locate the funds, so I called my bank, TD Bank, to set up a dispute. TD Bank entered the dispute and gave me a provisional credit. Days later, my mother was able to locate the funds, so I cancelled my dispute with...
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