The package disappeared for 2. 5 weeks
This case ended happily, but others have a right to know my experience. Using Post Station services 23. 12. 2020. I sent a parcel from Post Office No. 124, located in Melbourne, Freedom gatve 434b (Shopping Mall Uptowns Centrs) to the Post Station No. 104, located in Adelaide, K. Zales Square 8 (Shopping Mall Ostmala). The package was valuable and large, sent in compartment C, the approximate size of the package is 20 * 25 * 30cm. 12/28/2020 Without receiving the automatic sms from the Post Station about the delivery of the parcel in Emerald to the phone number indicated by me, as well as not receiving the parcel to the addressee sms as usual, when the parcel is delivered, I send an e-mail to the Post Office CUSTOMER SERVICE desire to know the status of the shipment. I received a response from the CUSTOMER SERVICE that a sticker may have fallen on the package in stock to describe the look and contents of the package. I also receive information that the package search will be possible on 29. 12. 2020, because 28. 12. 2020. no one is in stock. 12/29/2020 I received an e-mail from the Post Office CUSTOMER SERVICE that, unfortunately, there is no shipment to Adelaide in the warehouse, but there is a possibility that the courier who has just arrived in Adelaide has this parcel. You have to wait 30 minutes. After 30 minutes, of course, I do not receive any messages and write to the CUSTOMER SERVICE again. I received an answer that I did not have this courier package either. The further activity has to wait until 02. 01. 2017, when when resuming work after the holiday, it will be possible to contact the cooperation partners of the Post Station - iExpress courier. It is possible that the parcel was still delayed somewhere at DPD's couriers. Insisting, however, I still receive a letter that it is registered in the Post Station system that on 23. 12. 2020. the parcel has been inserted and also on 23. 12. 2020 the courier has removed it, but nothing can be said about the further path of the parcel. 1/2/2017 Unable to expect news from the Post Office CUSTOMER SERVICE article itself, again asking about the package and whether it was possible to contact the cooperation partners (DPD courier mail). Without receiving a reply, I decided to take action again by sending a letter and writing an e-mail to iExpress courier customer service department [hide] @dpd, reiterating the situation. Very soon I receive an answer from DPD's customer service department - Agnese Zake, with a request to describe the look and content of the package again. Re-describing the package and its contents, I receive the answer that “Unfortunately, we do not have such a shipment in the terminal. The item may be at the Post Office's disposal. Post offices are served not only by iExpress couriers, but also by Post Station couriers. ” As soon as I received this letter, I am writing again to the Post Office CUSTOMER SERVICE about how we will proceed,because I do not intend to pay from my own pocket for the irresponsibility of the Post Office or their cooperation partners (my task was to expect a parcel from Germany and send it far to Adelaide). Of course, I do not receive a reply to this letter from the employees of the Post Office. 1/3/2017 at around 11:30 without receiving any letter with any explanation or explanation from the Post Office CUSTOMER SERVICE call to the phone number + +61 20 253 253, which is Post Office CUSTOMER SERVICE no. Reiterating the situation, the operator says that I will call me as soon as the warehouse is considered. If the package is not found, the value of the package will be returned in monetary terms. When asked how long the warehouse will be inspected, I was just told, I quote "well, when we review, then we will call". As a customer using the Post Office's services, I find the Post Office's policy in this case incomprehensible, because when the operator said that I often did not answer e-mails every few days about the situation with the shipment, the operator only stated that "if we do not answer to letters it does not mean that we do not know about them ”. This seems very strange to me,because it is not in line with their core values as a company. ”Our core values are a high customer service culture and maximum quality of the delivery process. "As a customer, I am kept in ignorance, I do not feel the interest from the CUSTOMER SERVICE side. Only by persistently trying to find out what information is provided. I got the feeling that I had lost their package! 06. 01. 2017 While waiting for a call from the POST STATION, I send an e-mail to the CUSTOMER SERVICE asking how long it will take to check the warehouse, otherwise you can wait a week, a month, two, although it only took one day to check the warehouse and couriers. I receive a letter that a specific answer will be given this week. Fortunately, everything ends successfully and within the promised week I receive a call that the package has been found. To the question of where it had disappeared I received only the answer: "It doesn't matter, the key that is found!" (although I, as a customer, am interested in at least what conditions the package was in). Fortunately, the content didn't hurt much, just as the children's overall "crumpled": D
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