Complaints & Reviews — Specialised Research and Investment Group [SPRING]

From poor service to fraud

I do not recommend to anyone - you are a bit of a bee in Australia! The story is quite simple. In the summer of 2016, we switched our numbers to the bee Australia, because Vadims Neilands, who was still working in the bee at that time, reached us. This man no longer works there, at least not with business clients. The offer was great - everything is unlimited, both internet and calls and sms, for only 5. 84 AUD. How, then, can you disagree? We agreed through the company and started using the service. At first, everything was fine, but then, in the spring, a new Oceanian regulation came into force. And that's not all - our manager no longer worked with us, but the new manager had not sent his contacts - that is, the company does not know who serves it. Information about the new tariff change was sent in a spam letter - unfortunately we do not check this e-mail section so regularly. Thus, we learned about the tariff change only after receiving much larger bills. What to do now? We called the xMobile business service phone, there a very nice girl answered us (I will not know the name of this nice lady). She told us everything about the case and we said everything about what bee Australia can offer, we agreed on the new tariffs and that she would arrange everything, so we ended the conversation on a good note. (but now we paid the big bills) the next month passed, we received new bills - tariffs without changes! We call the xMobile Australia business again, there we were answered by another lady, to whom I will not know her first name, but provided other information - nothing has been done to your account, I explain that I agreed in advance with the woman who and how, but the answer was Quite simple - customer service representatives can not change your tariff, you need to contact the manager. Seriously? How do I know it as a customer! I was toldthat everything will be done! Well, during this conversation, I found out that the client manager was the dominant fieldman for us at that time. We called our manager, who once, again, told me what had happened, and for that moment it was several months. Dominic promised to do everything and recalculate these overpaid bills. It should be mentioned that we still paid for the services. After the conversation, we agreed that the manager will send all the information by e-mail. Of course, there was such a pleasant peace, it seemed that everything would be settled! Email did not arrive! But next month's bill came - the same without changes! We called the manager, the dominant fieldman still promised a recalculation, was not ready yet, but this time said that soon the recalculation will be so as not to worry. We waited, we waited, you know what we expected? Dominica was promoted - so the manager changed!Dominic called me personally, apologized that the recalculation had not yet taken place, and warned us that the manager would change. This time the girl to whom all the information will be passed and she will send her contacts so we can contact her! Do you think the contacts were sent to us? No, but again, the next bill though! We called xMobile Australia's business department again, where we were informed that our manager - jana losa - would contact us. This time, someone really called me back, but we received information that nothing has changed for our contacts and there is no recalculation! He doesn't want to curse anymore, but it seems that bee Australia is not accepting healthy or catchy employees. It might even be a requirement to get a job! It all started again from the beginning - I told them what we had agreed with the previous manager, promised me the credit bill, or recalculation. We said goodbyethen came a new invoice - no changes... We were advised not to pay the last invoices, because they will be equalized in the recalculation! Jana losa was called again because bee Australia promised to turn off the service. But there had to be a recalculation! Jana losa promised to call back within a week - did not call back, the next bill came - nothing had changed, we were already in debt! I called Jan, she listened to my anger, because this time I was very angry and promised to put everything in order and said that the December bill would change. December has not yet arrived, but the November bill has arrived, we have been left without services and today trying to contact xMobile Australia electronically, paying one bill, we hoped to solve the problem for at least one number, because we are abroad, no one called us, although promised 3 times! We will change the operator and as soon as we are in Australia!/ p>