Incorrect codes and spoiled holidays
I received a gift card for forum cinema for 2 people + snacks. we decided to use it 09. 04. In the morning we call, everything is fine - send codes to the mobile phone, which must be presented at the cash desk. We do not take the trail from Melbourne, then we measure an hour-long way to Brisbane. we stand in line at the cash register and the moment we name the first code we are told that it does not work (missing digit). The kind cashier allows us to call on the edge with a "great gift" to which we are told that the dot in the code will also be a symbol of the code. The cashier is trying to enter the code again. NOT GO. Let's call them again. Do not lift. Again. Do not lift. Thanks to the cashier who talks to us about the free ticket, but this is where the next fuss begins. it turns out that the second code also doesn't work. The cashier talks us free tickets, and we, in turn, return the codes to her. This time I want to say a big Thank you - both for the responsiveness and the attitude of the employees from FORUMCINEMA. But great FUJ staff from a GREAT GIFT. It is also not good to ignore your (now) customers. You spoiled my mood during my holiday.
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