Toll-Free Number:

(888) 467-4355

Headquarters:

+3 170 377 9111

Carel van Bylandtlaan 16, The Hague, The Netherlands

Other Info

+31 70 377 9111 (Netherlands) +1 888 467 4355 (United States) +44 800 731 8888 (United Kingdom) +44 207 934 1234 (United Kingdom) +61 893 386 600 (Australia) +64 44 714 519 (New Zealand) +43 800 080 299 (Austria) +45 79 203 522 (Denmark) +33 157 606 100 (France) +49 40 809 080 513 (Germany) +353 972 7100 (Ireland) +39 200 695 000 (Italy) +31 900 202 2710 (Netherlands) +47 51 693 000 (Norway) +351 214 200 400 (Portugal) +7 499 923 2103 (Russia) +34 915 370 100 (Spain) +1 514 356 7000 (Canada) +27 119 967 000 (South Africa) +55 50 895 700 (Mexico) 800 727 5270 (Brazil) +971 26 333 620 (UAE) +86 106 529 6616 (China) +81 332 181 771 (Japan)
Carel van Bylandtlaan 16
The Hague
Netherlands – 2596
Addresses

The United States
1000 Main, 12th Floor, Houston, TX 77002
The United Kingdom
Shell Centre, London, SE1 7NA

Canada
400 de Maisonneuve Ouest, Suite 200, Montreal, QC H3A 1L4
Australia562 Wellington Street, Perth WA 6000

New Zealand
Level 10, ASB Tower, 2 Hunter Street, Wellington

China
30F, China World Tower B, No. 1 Jianguomen Wai Avenue, Chaoyang District
Austria
Tech Gate, Donau-City-Straße 1, 1220 Vienna

Denmark
Egeskovvej 265, DK – 7000 Fredericia

France
307 rue Estienne d’Orves, 92708 Colombes Cedex

Ireland
Embassy House, Herbert Park Lane, Ballsbridge, Dublin D04 H6Y0

Italy
Via Vittor Pisani, 16 – 20124 Milano

Portugal
Rua Sanches Coelho, nº 3 – 8º andar, 1600-201, Lisboa

Spain
Paseo de la Castellana 257, 6A planta, 28046 Madrid

Mexico
Av. Paseo de las Palmas No.425, piso 3, Torre Optima 3, Col. Lomas de Chapultepec C.P. 11000

Brazil
Av. das Américas, 4.200, Bloco 6, Barra da Tijuca – Rio de Janeiro – RJ

United Arab Emirates
P.O. Box 46807, Abu Dhabi, UAE

Japan
16F Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda-ku, Tokyo, 100-6216, Japan Show MoreShow Less

Company Address

Shell headquarters

Carel van Bylandtlaan 16

The Hague,

Netherlands

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Complaints & Reviews — Shell

18 Aug, 2021

Extremely rude behavior & language Attendant: TINA went to WAWA to fill up

— Shell Station: Attendant TINA Complaint: Extremely rude behavior & language. Sign on pump ‘pay inside’ Ran express-b105579″>American Express card (prepay $100), TINA did not turn on pump, said out of sequence with charge card, chip failure, tried again, but TINA said too early and pump failed to turn on. She began foul language, insults, and told... Read more ➤

Gas Stations / Charging Points

18 Aug, 2021

Extremely rude behavior & language Attendant: TINA went to WAWA to fill up

Gas Stations / Charging Points

15 Aug, 2021

Credit card dispute

I canceled my shell credit card almost 2 years ago and yet i kerp receiving notifications that my shell credit card account is still current. I attempted to contact customer service but get stuck in an automated system that only ask credit card questions. User’s recommendation: Avoid this company.

Gas Stations / Charging Points

14 Aug, 2021

Apply for gas cardApply for credit card

I tried to apply for a shell Mastercard art but I could not talk to anyone to ask questions all I get is the automated *** so I so I give up so I will not be getting the shell Mastercard I have a credit score of 820 no doubt I would have gotten the card because... Read more ➤

Gas Stations / Charging Points

13 Aug, 2021

One of your pumps will not release my debit card

There should be someone designated in areas that are trained to fix problems like I had with these new credit/debit card readers. Due to no one at the store I was at couldn’t do anything about my debit card being held in the reader. I unfortunately had to cancel that card and get a new one. After... Read more ➤

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Fraud

On June 14, 2018, I placed an order on the website to which I also received an invoice very quickly. The bill was paid on the same day as the bank returned, so the next day the money definitely needed to arrive. Before I made a payment to find out how long it would take to receive the product, it was important that it took place before the holiday. What a speech! By the time I make the payment, they will send it out and then arrive quickly, so it would definitely be on Omiva's side, but first of all they would not be interested in who to send the package to, then A few days later I realized for myself that they hadn't asked where to send and I already thought it wouldn't be okay. I will send them a letter to a parcel and answer that today 18.06.2018 they have sent a parcel closest to my address, which was indicated in the invoice. It still has neither a shipment nor money, but most importantly, to say that it has been sent out and to wait, Great! Then I write to take out my post myself, return my money to me, it is no longer relevant to me after the holidays. For a while they did not read the messages, then read and did not answer, the phone did not go and the website comments could not be added, strange though, because usually everyone is proud of their work and read to evaluate it, Just not in the case when there is nothing good to say. Then write an apology for the missile, judging by the complaints would be a long time with such misconduct to deal with. In the coming days, promising to return the money, I look forward to it, but also www.ptac.gov.com will be informed, there will be no harm, it is enough to harass people.